Ricodia Support
Contact and support for the Ricodia app.
Support for Ricodia is handled by email. Please briefly describe what happened, which device and app version are affected, and whether it concerns weather, location, Health steps, challenges, widgets, content, purchase/restore, Plus or Ricodia Sync.
support@ricodia.app
Privacy and deletion requests
Local data normally remains until removed through available app or system functions or by uninstalling. Server feedback and ratings are subject to regular cleanup with a planned maximum retention of 24 months, unless longer retention is required for legal claims, security or abuse investigations. Startup diagnostics have the separate period described above. Rights to access, correction, deletion, restriction, portability, objection and withdrawal may apply under applicable law. For privacy or deletion requests about accounts, backup, ratings or feedback, contact support@ricodia.app with identifying details such as the account email, feedback title or approximate date. Delete account: Your Ricodia account and server backup will be deleted. All connected devices will lose their connection. Disconnecting or removing a device does not delete the account or its backup. External services have their own retention rules. No fixed automatic deletion period is currently implemented for backup data.
Local progress, settings, your current rest break, trial and purchases remain. Your progress will not be linked to a new account automatically. Store subscriptions continue. You can manage them in the store.
The app stores a resumable deletion request and required credentials until completion. The server then retains only minimal request and blocking information for safe retries; private backup content is not archived. Proven purchase chains are unlinked from the deleted account; purchases and restoration remain. Independent anonymous ratings and feedback are unaffected.
If no safely usable Apple authorization is available for automatic revocation, account deletion completes and Apple’s instructions for removing the connection are offered. Technical revocation errors leave deletion unfinished and it can be retried.
Reset progress: After your final confirmation, the app removes all local usage progress and ends any running or paused rest break. Settings, the trial start, purchases and restoration, account, sign-in, device connection, system permissions and health data held by the operating system are preserved. Ratings and their submission identities are preserved. The cloud backup remains unchanged. Automatic local backup is disabled; you can then deliberately enable and load the existing backup. New usage is stored as a new local dataset.
Do not send sensitive data
Please do not send health data, payment data, passwords or other confidential information in free-text fields.
Contact
General contact: office@ricodia.app